Returns & Exchanges
We want you to love your StepWayz pair. If something isn't quite right, we're here to help.
Our Policy
You may request an exchange or return within 7 days of delivery, provided the shoes are unworn, undamaged, and in their original packaging with tags intact.
How to Start
- Email stepwayzoffical@gmail.com with your order number and reason.
- Our team will share return instructions.
- Once received and inspected, your exchange is dispatched or your refund is processed.
Good to Know
- Sale items may be eligible for exchange only.
- Return shipping costs may apply unless the item is faulty or incorrect.
